Password and login help

What to do if you cannot sign in or need to reset your password.

Use the Forgot password link on the login page to request a reset email. For security, Boolby shows a neutral response even if the email is not registered.

If you cannot log in:

Make sure your email is verified.
Check that you are using the right email address.
Reset your password.
If 2FA is enabled, enter your authenticator code or a recovery code.
Contact Support if you still cannot access the account.

Do not send your password, 2FA code or recovery codes in a support ticket.

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Related articles

Two-factor authentication (2FA)

Enable 2FA with an authenticator app, QR code, and recovery codes.

Use recovery codes if you lose access to your authenticator app.

Trusted devices and sessions

Remember a 2FA device for 30 days and sign out everywhere if needed.

Didn't find what you needed?

Open a Support ticket and we'll get back to you.

Contact Support